As a social media specialist, I have always had a positive relationship with Facebook. I trust the platform with all my clients' wants and desires, and it usually delivers. However, my world was shaken one day when I received a giant red banner across my monitor stating that my client's ad account had been flagged for unusual activity. The message instructed me to confirm my account information to reactivate my ads.
At first, I panicked and immediately submitted my information, including my driver's license and life story, through a form provided by Facebook. I received an email saying that someone would contact me soon. However, after a few days of waiting, I became increasingly worried and began to search for different ways to contact Facebook.
After numerous attempts to contact them, I realized that my exuberance was the problem. It's best to stick to one medium and play by Facebook's rules. Facebook only has 4.6k employees, and with 1.3 billion monthly active users, there are 282,000 people competing with you for someone's attention. Thus, patience is key when dealing with Facebook.
I spent hours searching the internet for solutions to my problem, and eventually, my faith in Facebook was restored. From my experience, I have gathered some essential tips for anyone dealing with Facebook:
- Don't panic.
- Read everything multiple times.
- Fill out the forms with exact details.
- Only complete the necessary forms one time.
- Track everything.
- Be patient.
It's important to note that I'm not bashing Facebook. On the contrary, I love Facebook and appreciate its role in my career. However, social media is still a relatively new concept, and there may not always be a concrete resolution to your problem because your issue has never occurred before.
